A) How To Order
i) Online Order
Step 1: Select Product
Step 2: Fill In Your Quantity
Step 3: Fill Up Your Delivery Information
Step 4: Select Your Payment Methods
Step 5: Make Payment
Step 6: Receive Product Purchase Confirmation Email
Step 7: Wait 2-3 working day For Product To Arrival.
ii) OffLine Order
Step 1 : Direct bank in to our bank, Kindly filled up your name at : Receipt Reference
Step 2 : Snap picture the slip and send to us or WhatsApp us at +6013 393 9153 after payment made.
provide us your detail :
-Receipt Reference/ Bank Transfer Account holder name
-Amount transfer & Product order
Step 3: Once Payment Confirmed will arrange send out your goods. 2-3 working days goods will arrival.
B) Payment Method
Payment Gateway. Example: Credit Card, Maybank2u and etc.
C) Bank Detail
Maybank : ZINNIA GLOBAL SDN BHD ~ Acc 5144 8610 9472
Public Bank : ZINNIA GLOBAL SDN BHD ~ Acc 3151 793 126
For those Direct Bank-In, Please send us the Payment Slip after the transaction successful & Do inform us which product you have to purchases
By SMS, WhatsApp , at +6013 393 9153 or Email us at
- Delivery enquiries: +603-7954-8588 – ZINNIA GLOBAL SDN. BHD.
(Call Mon– Fri : 9.00 am – 4.00 pm, not including public holidays).
- *Free Shipping Delivery (West & East M’sia) For those order over RM100.00
-West Malaysia (by Citylink,POS M'sia,GDex Express )
Delivery Time : Klang Valley And Major Town Two (2) to Three (3) days for Others places are within Three (3) To Five(5) working Days.
- -East Malaysia (By CityLink, GDex , Pos M'sia)
Delivery period: for Kuching & Kota Kinabalu 2-3 days. Other places 3-5 working Days.
OverSea Shipping Rate
- Shipping is excluded for oversea purchase.
- For oversea purchase, Please refer to below link & fill in those info or email us () your ideal package, country, area and post code. We will email you to confirm the total amount (product price + shipping fare + taxes & etc).
E) Return & Exchange
- Change of mind not applicable.
- We allow the customer to exchange the product when our product has quality problems (such as lack of materials, damages, or improper size), and we will apologize for that sincerely.
- We will not accept return reasons to exchange product A to product B.
- The product to be returned or exchanged within 7 working days after receiving the package if the customer wants to exchange the product. We will not accept any delayed request of return or exchange.
- Necessary Procedures for Return and Exchange: Please send to us the damage product and provide your invoice/cash bill number; else the return or exchange will not go on.
- Return and Exchange Method:
Exchange for the same product: We will re-deliver the product within a shortest period after completing and confirming the procedures, without asking for any additional charge.
F) Payment Notice
• System will auto send an email to buyer on each successful bank transaction.
G) Where Can I Buy VTOX Products?
• Via Online Purchase ( www.vtox2u.com), free Shipping for purchases over RM100 within West & East Malaysia.
• Locate Distributor (call+603-79548588)
H) Can I Purchase The Product At Your Main Office Or Company Outlet?
Yes you can. Visit our main office at 503 Block A, Pusat Dagangan Phileo Damansara 2, No.15, Jalan 16/11, Off Jalan Damansara, 46350 P.J. Selangor. Malaysia.
I) How Long It Take To Delivery the Product?
Delivery will take 2-3 working days except weekends and public holidays (Excluded Outskirt).
J) What If I Won’t Be At Home On The Scheduled Delivery Date?
As our courier needs a signature, they will just leaving a calling card or re-delivery the next day.
Please contact us at or call+603-7954-8588 for any inquiry.