Frequently Asked Questions

A) How To Order

i) Online Order

Step 1: Select Product
Step 2: Fill In Your Quantity
Step 3: Fill Up Your Delivery Information
Step 4: Select Your Payment Methods
Step 5: Make Payment
Step 6: Receive Product Purchase Confirmation Email
Step 7: Wait 2-3 working day For Product To Arrival.

ii) OffLine Order

Step 1 : Direct bank in to our bank, Kindly filled up your name at : Receipt Reference

Step 2 : Snap picture the slip and send to us or WhatsApp  us at +6013 393 9153 after payment made.
provide us your detail :

-Mobile Number
-Receipt Reference/ Bank Transfer Account holder name
-Amount transfer & Product order 

Step 3: Once Payment Confirmed will arrange send out your goods. 2-3 working days goods will arrival.

B) Payment Method
Payment Gateway. Example: Credit Card, Maybank2u and etc.

C) Bank Detail 


Maybank : ZINNIA GLOBAL SDN BHD ~ Acc 5144 8610 9472


Public Bank : ZINNIA GLOBAL SDN BHD ~ Acc 3151 793 126


PayPal :

 IPay 88

For those Direct Bank-In, Please send us the Payment Slip after the transaction successful & Do inform us which product you have to purchases

By SMS, WhatsApp , at +6013 393 9153 or Email  us at

D) Shipping Method
  • Delivery enquiries: +603-7954-8588 – ZINNIA GLOBAL SDN. BHD.
    (Call Mon– Fri : 9.00 am – 4.00 pm, not including public holidays).
  • *Free Shipping Delivery (West & East M’sia) For those order over RM100.00
    -West Malaysia (by Citylink,POS M'sia,GDex Express )
    Delivery Time : Klang Valley And Major Town Two (2) to Three (3) days for Others places are within Three (3) To Five(5) working Days.
  • -East Malaysia (By CityLink, GDex , Pos M'sia)
    Delivery period: for Kuching & Kota Kinabalu 2-3 days. Other places 3-5 working Days.

OverSea Shipping Rate 

  • Shipping is excluded for oversea purchase.
  • For oversea purchase, Please refer to below link & fill in those info or email us () your ideal package, country, area and post code. We will email you to confirm the total amount (product price + shipping fare + taxes & etc).

E) Return & Exchange

  1. Change of mind not applicable.
  2. We allow the customer to exchange the product when our product has quality problems (such as lack of materials, damages, or improper size), and we will apologize for that sincerely.
  3. We will not accept return reasons to exchange product A to product B.
  4. The product to be returned or exchanged within 7 working days after receiving the package if the customer wants to exchange the product. We will not accept any delayed request of return or exchange.
  5. Necessary Procedures for Return and Exchange: Please send to us the damage product and provide your invoice/cash bill number; else the return or exchange will not go on.
  6. Return and Exchange Method:
    Exchange for the same product: We will re-deliver the product within a shortest period after completing and confirming the procedures, without asking for any additional charge.

F) Payment Notice
• System will auto send an email to buyer on each successful bank transaction.

G) Where Can I Buy VTOX Products?
• Via Online Purchase (, free Shipping for purchases over RM100 within West & East Malaysia.
• Locate Distributor (call+603-79548588)

H) Can I Purchase The Product At Your Main Office Or Company Outlet?
Yes you can. Visit our main office at  503 Block A, Pusat Dagangan Phileo Damansara 2, No.15, Jalan 16/11, Off Jalan Damansara, 46350 P.J. Selangor. Malaysia.

I) How Long It Take To Delivery the Product?
Delivery will take 2-3 working days except weekends and public holidays (Excluded Outskirt).

J) What If I Won’t Be At Home On The Scheduled Delivery Date?
As our courier needs a signature, they will just leaving a calling card or re-delivery the next day.

Please contact us at or call+603-7954-8588 for any inquiry.